It’s a Virtual World in 2020
Virtual care is an extension of our veterinary practice that offers interactions occurring remotely via phone or app, with the goal of delivering effective and high-quality patient care using technology. We are already providing a simple version of this when we call our clients by phone with advice about a pet we have recently seen in person.
By law, we cannot diagnose, treat, or prescribe medications for a pet we have never physically examined. Each pet we treat must have been seen by a veterinarian to establish a VCPR (Veterinarian-Client-Patient Relationship), which is required by the California Veterinary Medical Board. A pet must have an in-person exam update every year in order to keep the VCPR current.
We may elect to provide telemedicine appointments in the future, when a visual exam is suitable instead of a tactile one. Telemedicine could also be used in cases where a follow-up exam or advice with on-going care for a pet would be beneficial.
We are currently exploring veterinary communication apps, so please stay tuned for updates!
Please call us for an appointment if your pet needs a wellness exam. They are available during our evening hours in addition to earlier in the day.
Due to the spread of the COVID-19 virus we are taking extra steps to minimize the risks of exposure. We are limiting the number of individuals inside our office by asking you to wait in your car until your exam room is ready. And our team will handle your pet in order to limit direct contact with you.
Our hope is that the precautions we take will allow everyone to stay healthy and ensure that we’ll be able to continue giving help to your pets. But if you are ill, please call and reschedule your appointment or send a healthy person to our office if a pet needs to be seen. We cannot afford to be sickened with COVID-19, for if that happens, we’ll have to close the office and will be unable to help pets in need. Thank you for understanding.
If your pet needs a prescription refilled, you might want to try our online pharmacy so that your order can be delivered directly to your home. And please call or email us if you have specific questions about your pet.
For the very latest information on COVID-19, you can check these sites:
Monday through Friday:
8:00 am – 6:00 pm
Tuesday and Thursday:
8:00 am – 8:00 pm
Evening hours are exclusively for wellness exams at this time.
We will be closed on Thursday, November 26.
Schedule an Appointment
Online scheduling is currently not available due to the COVID-19 pandemic. Please call our office to schedule an appointment.
If you’d like to check your pet’s medical records online, you can still log in to your Pet Portal account below. If you don’t have an account yet, you can also click on the link to sign up.
Rapport Pet Portal Login